Delivery is made to the delivery address specified by the customer.
The condition and dimensions of the presented goods are based on the description and the pictures in the web store. Slight deviations in the condition of the fabric, the dimensions and the color may occur. These characteristics do not represent defects, but minimal deviations may. Errors and mistakes regarding the availability of goods are reserved.
Delivery (from order confirmation to delivery) usually takes place within 3-14 working days after receipt of the order. In exceptional circumstances, delivery may take up to 20 working days. The provider assumes no liability for any deviating delivery times of the shipping service provider.
The shipping costs are to be paid by the customer. The shipping costs are calculated automatically during the check-out process, depending on the weight of the ordered goods and the respective destination country to which the customer’s goods have been ordered. These will be shown separately during the check-out process.
The risk of loss and damage is transferred to the customer after delivery. Before accepting the package, it must be checked for damage and removed contents. If the package is damaged or contents are missing, the package must not be accepted. If the customer refuses to accept the package from the shipping provider, Wieser Anna Design reserves the right to charge the customer for the resulting freight costs or to deduct them from the refund amount.
The provider reserves the right to cancel orders where the address and destination country have been specified incorrectly.
The provider reserves the right to cancel orders with unclear address information if the customer does not report back for more than 10 days.
If a delivery authorization has been given to the shipping service provider and the delivery has been completed, Wieser Anna Design cannot be held liable for a lost package.
The delivery period will be extended by the duration of the hindrance due to all circumstances independent of the will of the parties, such as cases of force majeure, unforeseeable operational disruptions, official interventions, transport and customs clearance delays, transport damage, labor disputes, etc.
The goods remain the property of the supplier until full payment of the purchase price (retention of title).
Right of withdrawal
Cancellation or (partial) withdrawal of the purchase in the web shop
The customer has the right to withdraw from the contract (or parts thereof) within 14 days without giving any reason. The withdrawal period is 14 days from the day on which The Customer or a person designated by The Customer who is not the carrier has taken possession of the goods. However, a refusal to accept delivery does not constitute a declaration of withdrawal.
In order to exercise the right of withdrawal, the Customer must inform the Supplier by means of a clear statement via e-mail to firstname.lastname@example.org.
In the event of a withdrawal, a full or partial refund of the purchase price will only take place concurrently with the return of the goods received from the customer. The condition for this is that the goods are in unused, undamaged and saleable condition and are returned in the original packaging with the original invoice. Packaging and shipping costs as well as cash on delivery charges will not be refunded.
The costs of (return) shipping shall be borne by the customer. The goods are to be packed appropriately protected for shipment. Damage to the goods caused by improper packaging during return will be charged to the customer. In the case of goods that are impaired by signs of use, whose packaging is damaged or if accessories are missing, we will charge an appropriate fee or the actual damage incurred.
The right of return is not valid for price-reduced goods and goods on the occasion of special sales promotions.