The following general terms and conditions (GTC) apply to all deliveries and services via the webshop https://lab.crafting-transformation.com. The general terms and conditions conflicting with or deviating from the rules of the customer are not recognized.
Lab.Crafting-Transformation, Anna Wieser, Andreas-Hofer-Straße 18/8, 6020 Innsbruck (hereinafter also referred to as the provider), as the operator of the online store, reserves the right to amend or change the general terms and conditions by announcing the validity.
By placing an order, the customer agrees to these general terms and conditions and is bound by them.
In the case of legal transactions with consumers within the meaning of the Austrian Consumer Protection Act, these General Terms and Conditions of Business and Delivery shall apply to the extent that they do not contradict mandatory provisions of the Consumer Protection Act.
For all business relations between Lab.Crafting-Transformation and the customer, the following general terms and conditions shall apply exclusively in the version applicable at the time of the order by the customer.
Contract language
The content of the contract and the language of the contract are English.
The webshop is operated by:
Wieser Anna Design
Andreas-Hofer-Strasse 18/8
6020 Innsbruck
Austria
Sales tax ID: ATU74492658
Legal domicile: Innsbruck
additiv Media OG (MerchCamp)
Dörrstrasse 51
6020 Innsbruck
Austria
Sales tax ID: ATU63111616
The presentation of the goods in the online store does not include a binding offer. The customer must submit a binding offer to the provider for the conclusion of a purchase contract.
A binding purchase agreement is concluded as follows:
The customer has added the goods to the shopping cart via a button on the website (“Add to Card”). The customer is then guided through the ordering process, in which he must provide all relevant data necessary for the execution of the order.
By completing the payment process, the customer submits a binding offer for all items in the shopping cart. By doing so, the customer also acknowledges the general terms and conditions, return and data protection provisions as solely authoritative for the legal relationship with the provider. After completion of the payment process, the customer will receive an order confirmation sent to the e-mail address provided. However, this confirmation of receipt does not constitute acceptance of the order. The purchase contract is only concluded when the provider sends the customer an explicit order confirmation (invoice) or with the delivery of the goods.
Wieser Anna Design cannot guarantee that the goods selected by the customer can actually be delivered. In case of non-delivery, the customer will be informed, the entire order will be cancelled and the entire purchase price will be refunded immediately. The goods in the shopping cart are not reserved during the ordering process.
The prices in the web shop are gross – sales prices. The delivery of the goods takes place only after receipt of payment.
Messages are received by the provider exclusively during normal business hours (Monday to Friday from 9:00 a.m. to 4:00 p.m. with the exception of public holidays in Austria). Messages arriving on the Provider’s server outside these hours shall only be deemed to have been received on the next working day.
The customer acknowledges that the Internet is not a completely secure communication medium, and that data sent over it can be unilaterally known or changed by third parties. The customer bears the risk that data does not arrive at the provider or does not arrive in the form sent by him. The provider may rely on the fact that the data was sent by the customer in the form in which it is received by the provider.
The gross prices shown in the webshop are valid. Shipping costs will be calculated and added during the order process.
For export deliveries to non-EU countries no sales tax will be charged. The processing and payment of any activities and costs for customs clearance and import must be borne by the customer. Therefore, no sales tax can be refunded even after presentation of an export confirmation.
Payment is due immediately.
If the customer is in default with the payment of one or more orders of the supplier, the supplier reserves the right, without prejudice to other rights, to withhold the execution of the order at his discretion until payment of the outstanding debts, or to withdraw from the contract after the expiry of a reasonable grace period and to claim damages for non-performance.
Delivery is made to the delivery address specified by the customer.
The condition and dimensions of the presented goods are based on the description and the pictures in the web store. Slight deviations in the condition of the fabric, the dimensions and the color may occur. These characteristics do not represent defects, but minimal deviations may. Errors and mistakes regarding the availability of goods are reserved.
Delivery (from order confirmation to delivery) usually takes place within 3-14 working days after receipt of the order. In exceptional circumstances, delivery may take up to 20 working days. The provider assumes no liability for any deviating delivery times of the shipping service provider.
The shipping costs are to be paid by the customer. The shipping costs are calculated automatically during the check-out process, depending on the weight of the ordered goods and the respective destination country to which the customer’s goods have been ordered. These will be shown separately during the check-out process.
The risk of loss and damage is transferred to the customer after delivery. Before accepting the package, it must be checked for damage and removed contents. If the package is damaged or contents are missing, the package must not be accepted. If the customer refuses to accept the package from the shipping provider, Wieser Anna Design reserves the right to charge the customer for the resulting freight costs or to deduct them from the refund amount.
The provider reserves the right to cancel orders where the address and destination country have been specified incorrectly.
The provider reserves the right to cancel orders with unclear address information if the customer does not report back for more than 10 days.
If a delivery authorization has been given to the shipping service provider and the delivery has been completed, Wieser Anna Design cannot be held liable for a lost package.
The delivery period will be extended by the duration of the hindrance due to all circumstances independent of the will of the parties, such as cases of force majeure, unforeseeable operational disruptions, official interventions, transport and customs clearance delays, transport damage, labor disputes, etc.
The goods remain the property of the supplier until full payment of the purchase price (retention of title).
Right of withdrawal
Cancellation or (partial) withdrawal of the purchase in the web shop
The customer has the right to withdraw from the contract (or parts thereof) within 14 days without giving any reason. The withdrawal period is 14 days from the day on which The Customer or a person designated by The Customer who is not the carrier has taken possession of the goods. However, a refusal to accept delivery does not constitute a declaration of withdrawal.
In order to exercise the right of withdrawal, the Customer must inform the Supplier by means of a clear statement via e-mail to info@crafting-transformation.com.
In the event of a withdrawal, a full or partial refund of the purchase price will only take place concurrently with the return of the goods received from the customer. The condition for this is that the goods are in unused, undamaged and saleable condition and are returned in the original packaging with the original invoice. Packaging and shipping costs as well as cash on delivery charges will not be refunded.
The costs of (return) shipping shall be borne by the customer. The goods are to be packed appropriately protected for shipment. Damage to the goods caused by improper packaging during return will be charged to the customer. In the case of goods that are impaired by signs of use, whose packaging is damaged or if accessories are missing, we will charge an appropriate fee or the actual damage incurred.
The right of return is not valid for price-reduced goods and goods on the occasion of special sales promotions.
In the event of default in payment, the Provider shall be entitled to charge a flat rate of € 10.00 per reminder and € 3.00 per half-year for the additional account management costs incurred and for keeping records of the debt relationship in the reminder system.
Furthermore, the Provider shall be entitled to pursue the outstanding claims, whereby the Customer shall reimburse all dunning and collection expenses for the commissioned debt collection and/or the costs of the attorneys on the basis of the statutory calculation rates.
In the event of defects in the goods, the statutory warranty provisions shall apply in accordance with the following provisions (for consumers in particular § 8 KSchG).
There is no case of warranty for damage caused by improper use or treatment of the goods. Care instructions can be taken from the Carelabel and the website in detail.
The images of the goods in the online store may differ from the appearance of the delivered products in terms of color and size due to the resolution and size of the customer’s terminal equipment. The delivered goods are considered to be in accordance with the contract if the delivered goods comply with the other product specification.
The customer has to check the delivered goods before acceptance as far as possible for completeness, correctness and other freedom from defects, in particular for intactness of the packaging, and to report any defects to the provider via email (info@crafting-transformation.com) and to briefly describe and prove by photo.
If the provider requests a return of the goods from the customer and the goods are actually defective, the provider shall bear the corresponding shipping costs.
The provider assumes no liability for damages, for whatever legal reason, in particular due to delay, impossibility of performance, positive breach of contract, culpa in contrahendo, consequential harm caused by a defect, defects or tort, which are caused as a result of ordinary negligence by the provider or persons for whom the provider is responsible.
Customers who are entrepreneurs in the sense of the KSchG have to prove the existence of gross negligence or intent. In the case of contracts with consumers, damages to the person and to objects taken over for processing are excluded from this exclusion of liability.
The place of jurisdiction for all disputes arising directly or indirectly from the contract shall be the Austrian court with local and subject-matter jurisdiction for 6020 Innsbruck.
The place of payment and performance for all obligations arising from this contract is Andreas Hofer Straße 18/8. 6020 Innsbruck.
The legal relationship with the customer shall be governed exclusively by Austrian substantive law, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict of laws rules.
Should any provision of these GTC not be valid, the statutory provisions shall apply instead of the invalid provision. The legal validity of all other provisions shall in any case not be affected thereby.
