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Shipping, Return & FAQ

Shipping

We ship all orders with as minimal packaging as possible. All orders are shipped from our Warehouse in Hamburg using DHL.

Brexit: We will currently not ship to the UK as regulations are still not clear but we´d love to change that in the future.

The European law states, that when an order is being returned, the company is mandatorily required to refund the product price and shipping costs free of charge of the original shipment. This means that one shipping fee is paid by us

 

Standard Shipping: If you placed an order using “standard shipping” and you want to return it, you will be refunded the product price and initial shipping costs. However, the return shipping costs will be paid by you.

 

Free Shipping: If you did choose “free shipping” and you want to return you will be refunded the product price. The shipping costs for the return have to be paid by you since we already paid the initial shipping costs.

Returns and Exchanges

Free return shipping if we’ve sent you the wrong item or size or your product arrived damaged.

You have to pay the return shipping, if you want to change for another size or the package is returned to us because it was not picket up at the post office.

We currently do not offer exchanges. If you want to exchange for another size, colour or style, please place a new order. 

How to return an item

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you. Items on sale are final sale and therefore cannot be returned.

We currently do not offer exchanges. If you want to exchange for another size, colour or style, please place a new order. 

 

Please only return items to this Adress: 

Anna Wieser Design
Andreas Hoferstraße 18/8
6020 Innsbruck | Tirol
Austria